TERMS & CONDITIONS
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Ruths flowers (“Ruths flowers, we or us”) make the Ruths flowers website www.ruthsflowers.co.uk
These Terms and Conditions govern your use of the Website and the Ruths flowers Service.
Products
| 1.1 | All products as depicted on this Website (as may be varied from time to time) are available almost everywhere in the Bristol – or as otherwise directed. Certain product ranges are available in selected delivery areas only. |
| 1.2 | Certain flower and plant products may be delivered in bud to ensure longer life. |
| 1.3 | Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). If you require further information before submitting an order contact the Ruths flowers contact number.. |
| 1.4 | All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. Where possible florist may contact the customer to agree a suitable substitution. |
| 1.5 | In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery/collection date. |
| 1.6 | We are unable to offer champagne or other Finishing Touches/Added Extras with products ordered from selected ranges and locations; this will be made clear when placing your order. |
| 1.7 | Products are delivered next day unless another delivery date or delivery service is selected. See section 5 for delivery services. |
| 1.8 | Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order. |
| 1.9 | We guarantee the freshness of your flowers for 7 days from the date of delivery/collection. |
Alcoholic Gifts
| 2. | Under the Licensing Act of 1964 (UK) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. |
Prices
| 3.1 | Prices listed within the Ruths flowers are valid for a maximum of 14 days from the date of submitting your order. |
| 3.2 | Except where stated product prices exclude delivery charges. |
| 3.3 | Product prices are subject to change without notice. |
Orders/Payments
| 4.1 | You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. |
| 4.2 | We accept payment by all major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time. |
| 4.3 | By clicking on the ‘Pay Now’ button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website. |
| 4.4 | Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation. |
| 4.5 | We cannot accept orders from customers under the age of eighteen (18) years. |
Delivery
| 5.1 | General Notes |
| 5.1.2 We will advise you of the first available delivery date for your chosen item when you place your order. 5.1.3 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered florist, may contact you and confirm delivery details to enable delivery to be made. 5.1.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a florist . 5.1.5 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. 5.1.7 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s). 5.1.8 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address. 5.1.9 In respect of orders for items from the ‘Funeral’ product ranges only, for delivery to funerals or funeral parlours, it is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time. 5.1.10 Before placing your order, please review delivery cut-off times and prices. 5.1.11 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day. 5.1.12 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. | |
| 5.2 | Florist Delivery Information |
| 5.2.1 Florist delivery services are generally available in Bristol, please note the following: Some delivery services are subject to availability. Some delivery services may be withdrawn without notice during busy periods. Some delivery cut off times may vary without notice during busy periods. At certain times of the year delivery prices may vary. Deliveries are not generally available on bank holidays. If you request delivery to remote areas which are not normally delivered to by Interflora you will be advised of any additional charges as soon as possible upon receipt of your order. Please note the following: Orders received on a bank holiday will be processed the next work day. Delivery is also not available for specific times.We deliver from 9.30 am to 3.30 pm Monday through to Saturday. Orders for UK delivery on a Monday must be placed by 5pm Saturday. |
Cancellation/Amendments
| 6.1 | If for any reason you wish to change or cancel your order please contact us via email flowersruths@yahoo.com and provide the following information: Order number(s) Name of customer(s) Billing address of customer(s) Name of recipient(s) Please give 48 hours’ notice before the requested delivery date. |
| 6.2 | We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if, at the time you seek to cancel, the customisation process has begun. |
General
| 7.1 | We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Website and/or Ruthsflowers Service from time to time. We will post any changes on the Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Interflora Service or Website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions. |
| 7.2 | Additionally, we reserve the right to suspend, restrict or terminate access to the Website and/or the Ruths flowers Services for any reason at any time. |
| 7.3 | These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. |
| 7.4 | We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy. |
| 7.5 | A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that act. |
| 7.6 | In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof. |
My Account Service
| 8.1 | The Ruths flowers ‘My Account’ service (also referred to as the ‘Service’ hereafter) is provided for your personal use subject to these Terms and Conditions. In order to provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the Service. |
| 8.2 | To register with the Service you must be eighteen (18) years of age or over. |
| 8.3 | When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service (this option can be found adjacent to the My Account login box). |
| 8.4 | You must ensure that the details you provide on registration or at any time are correct and complete. |